PRIVACY POLICY
1. PRIVACY POLICY (GENERAL WEBSITE POLICY)
Privacy Policy
Columbia Family Chiropractic (“we,” “us,” or “our”) is committed to protecting the privacy of all individuals who visit our website or interact with our digital services. This policy explains how we collect, use, and safeguard information obtained through our website, online forms, scheduling tools, email communications, and SMS communications.
Information We Collect
We may collect the following types of information:
• Personal information that you voluntarily provide, such as name, phone number, email address, and appointment details.
• Non-personal information through standard web analytics tools, such as browser type, device type, IP address, and pages visited.
• Information submitted through contact forms, scheduling requests, or subscription features.
How We Use Your Information
We may use collected information to:
• Schedule appointments and manage patient communications.
• Send updates, reminders, or service-related messages.
• Improve website performance and user experience.
• Respond to inquiries or requests you submit online.
• Maintain compliance with legal and regulatory requirements.
Information Sharing
We do not sell or rent your personal information. We may share information only with:
• Third-party service providers who assist with practice operations (such as scheduling platforms, communication systems, or analytics tools).
• Insurance carriers or healthcare partners when required for treatment or operations.
• Legal authorities when required by law.
Cookies and Tracking Technologies
Our website may use cookies or similar technologies to improve functionality, personalize content, and analyze traffic. You can disable cookies through your browser settings, though doing so may affect website performance.
Data Security
We take reasonable administrative, technical, and physical precautions to protect your information. However, electronic transmission via the internet is never fully secure, and we cannot guarantee absolute protection.
External Links
Our website may link to external sites. We are not responsible for the privacy practices or content of those third-party websites.
Your Choices
You may request to update or remove your personal information at any time by contacting our clinic.
Policy Updates
We may update this policy periodically. Continued use of our website constitutes acceptance of any revisions.
2. NOTICE OF PRIVACY PRACTICES (HIPAA SUMMARY)
Notice of Privacy Practices (HIPAA Summary)
Columbia Family Chiropractic is committed to protecting your health information under the Health Insurance Portability and Accountability Act (HIPAA). This online summary describes how we may use and disclose your protected health information (PHI).
For a complete and detailed Notice of Privacy Practices, please request a printed copy at our office.
How We May Use or Disclose PHI
We may use or disclose PHI for:
• Treatment: Coordinating or managing your care.
• Payment: Billing insurance or processing claims.
• Healthcare Operations: Quality improvement, training, regulatory compliance.
Additional disclosures may be made as required by law, such as to public health authorities or in response to legal proceedings.
Your Rights Under HIPAA
You have the right to:
• Access and request copies of your health records.
• Request amendments to incorrect information.
• Request restrictions on certain uses or disclosures.
• Request confidential communications.
• Receive a record of non-routine disclosures.
• File a complaint if you believe your privacy rights have been violated.
Your Choices
You may authorize or restrict certain uses of your PHI by completing the appropriate forms at our office.
3. TERMS OF SERVICE
Terms of Service
By using the Columbia Family Chiropractic website, online forms, scheduling tools, or communication features, you agree to the following terms:
Use of Website
Our website provides information for general educational purposes and to facilitate communication with our clinic. It does not replace professional medical advice, diagnosis, or treatment.
No Emergency Communication
Do not use this website or SMS/email communications for urgent or emergency situations. Call 911 or seek immediate medical attention in emergencies.
Accuracy of Information
While we strive to provide accurate and up-to-date information, we make no representations or warranties regarding completeness, accuracy, or reliability of website content.
User Responsibilities
You agree not to misuse our website, submit false information, or attempt to interfere with website functionality.
Intellectual Property
All content on this website—including text, logos, images, and design—is the property of Columbia Family Chiropractic and may not be used without permission.
Limitation of Liability
Your use of this website is at your own risk. Columbia Family Chiropractic is not liable for damages arising from website use, inability to access the site, or reliance on information provided.
Changes to Terms
We may update these terms periodically. Continued use of the website indicates acceptance of any changes.
4. SMS DISCLAIMER AND SMS PRIVACY POLICY
SMS Messaging Disclaimer
By providing my phone number to Columbia Family Chiropractic, I agree and acknowledge that Columbia Family Chiropractic may send text messages to my wireless phone number for any purpose. Message frequency will vary, and message and data rates may apply. If you need further assistance, please reply “HELP”. You can also opt out by replying “STOP.” For more information on how your data will be handled, please visit https://www.columbiafamilychiropractic.com/privacy-policy.
SMS Privacy Policy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties. .
5. SMS PRIVACY AND MOBILE MESSAGING TERMS
SMS Program and Use Cases
Columbia Family Chiropractic’s SMS program provides appointment reminders, scheduling communications, certification-renewal reminders, service updates, customer-support responses, and occasional promotional messages to individuals who have expressly opted in.
Information Collected and How It Is Used
When you opt in to SMS messaging, we collect your mobile phone number, consent status, opt-in date and method, and messaging activity. We use this information to deliver requested text messages, maintain consent records, respond to questions, support scheduling, and comply with legal and carrier requirements.
SMS Opt-In
SMS consent is obtained through an optional checkbox on our website contact form or another documented consent process. The checkbox is not preselected and is not required to submit the form, receive care, or make a purchase. Message frequency varies. Message and data rates may apply.
Mobile Information Sharing
Mobile information, SMS opt-in data, and consent records will not be sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes. This restriction does not prevent sharing with service providers solely as necessary to deliver SMS messages or as required by law.
Cookies, Tracking, Data Security, and User Rights
Our website may use cookies and standard analytics technologies as described above. We use reasonable administrative, technical, and physical safeguards for personal and messaging data. You may request access, correction, or deletion of your information by contacting the clinic. You may withdraw SMS consent at any time by replying STOP.
Opt-Out and Customer Support
Reply STOP to any message to unsubscribe. Reply HELP for assistance. You may also contact Columbia Family Chiropractic at 573-442-2060 or Appointment@ColumbiaFamilyChiropractic.com.
Carrier Liability
Wireless carriers are not liable for delayed, undelivered, or misdirected messages. Delivery is subject to your wireless carrier’s network availability and terms.
Age Restriction
Participation in the SMS program is limited to individuals who are at least 18 years old or who have permission from a parent or legal guardian.
Privacy Policy
For more information about our privacy practices, visit https://www.columbiafamilychiropractic.com/privacy-policy.